The Power of Instant Messaging
With over 3 billion active users worldwide, messaging apps have surpassed social media platforms in popularity. Approximately 560 billion messages are sent globally each day, with 100 billion exchanged daily on WhatsApp alone.
Over 50% of consumers prefer texting customer support agents over making phone calls, valuing convenience and speed, while 60% of customers favour messaging over email or phone calls for business interactions, fostering more conversational and trustworthy communication.
Additionally, 80% of customers appreciate the ability to send and receive photos, videos, and documents during customer service interactions, making messaging a key channel for business interaction.
Generative AI’s Transformative Impact on Customer Service
By 2025, AI will power 95% of customer interactions, significantly reducing costs and enhancing customer experiences.
Gartner predicts that conversational AI will cut contact centre agent labour costs by $80 billion annually by 2026, with chatbots automating up to 30% of current tasks, potentially saving U.S. businesses around $23 billion (Gartner) (Chatbots Magazine).
The adoption of generative AI technology in customer service is set to reach 80% by 2025, with the conversational AI market projected to hit $32.6 billion by 2030. By 2027, chatbots are expected to become the primary customer service channel for about 25% of organizations (Gartner) (ITPro).
Customer expectations:
Customer don’t want to call and wait any longer for the human agent, these days people expect chatbots and virtual assistants. Chatbots are expected to be available 24/7 to provide immediate assistance for at least 80% of the queries.
Customer also expects chatbots to remember past interactions and tailor responses based on customer individual preferences and history. They also expect chatbots to be accessible across multiple platforms, such as websites, mobile apps, and social media channels, providing a consistent experience regardless of the medium used.
Benefits for the CEO:
The first and most important key benefit of adopting AI chatbots is that it brings huge cost savings, speed, and agility to your organization. It frees up human capital, allowing your team to focus on more productive tasks, ultimately leading to faster responses to customer needs and concerns, which can drive revenue growth.
When customers receive quick, personalized responses 24/7, they become happier and more loyal to your brand. This boosts brand recommendations, improves NPS scores, and enhances the overall brand index, providing clear benefits for any CEO.
Also Read: Why CEOs should Focus on Enhancing Customer Experience
Capabilities in deploying AI Chatbots and Virtual Assistants
SCIKIQ leverages its capabilities in Conversational AI Chatbots and Virtual Assistants to provide advanced, efficient, and personalized customer and employee interactions. Here are the some of the key features:
Advanced NLP and Personalization:
- Utilize natural language processing for human-like interactions.
- Provide personalized responses by remembering past interactions.
Multi-Platform Integration, 24/7 Availability, and Cost Savings:
- Available around the clock, ensuring continuous customer support.
- Seamlessly integrate across websites, mobile apps, and social media.
- Automate routine queries, reducing the need for human agents and cutting customer service costs significantly.
Efficient Problem Solving, Predictive Insights, and Real-time Analytics:
- Handle a wide range of queries autonomously, enhancing efficiency.
- Use AI to predict customer needs and proactively address issues.
- Offer real-time analytics to continuously improve customer service strategies.
These capabilities ensure that SCIKIQ’s conversational AI chatbots and virtual assistants provide a robust, efficient, and customer-friendly experience, driving both customer satisfaction and operational efficiency.
Virtual Assistants:
Task Management: Assist with scheduling, information retrieval, and task management, leading to improved employee satisfaction and efficiency.Ready to transform your customer service and drive growth? Embrace AI chatbots today and experience the benefits of increased efficiency, customer satisfaction, and enhanced brand reputation. Don’t wait—take the first step towards a smarter future for your business now.
Unlock the full potential of customer service excellence with SCIKIQ’s AI-driven chatbots and virtual assistants. Transform your business operations and stay ahead in the competitive landscape with our innovative solutions.
Are you ready to take the next step? Contact us today to explore how ScikIQ can revolutionize your organization.
Also Read: Choose SCIKIQ for better business value
